Term and Conditions

Last Updated: [Date]

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is available to users who are at least 18 years old or accessing with parental/guardian consent. By using our site, you confirm you meet these requirements.

1.2 Intellectual Property Rights

All content on this website, including text, graphics, logos, and product designs, is the property of All Pack Shop and protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

1.3 User Responsibilities

You agree to:

• Provide accurate information when creating accounts or making purchases
• Not use our site for any unlawful purpose
• Not attempt to interfere with site security or functionality
• Not use automated systems to extract data from our site

2. Products and Services

2.1 Product Descriptions

We strive for accuracy in product descriptions, images, and specifications. However, slight variations may occur. Colors may appear differently depending on your monitor settings.

2.2 Product Availability

All orders are subject to product availability. If an item becomes unavailable after you place an order, we will notify you and either cancel that item or offer a suitable alternative.

2.3 Service Area

We currently ship to most regions worldwide, excluding certain remote areas in Asia and other locations. Customers are responsible for verifying their address is serviceable before ordering.

3. Ordering and Payment

3.1 Order Process

Placing an order constitutes an offer to purchase, which we may accept by processing your payment and shipping the product. We reserve the right to refuse any order.

3.2 Pricing

All prices are in US dollars. While we check accuracy, errors may occur. If we discover a pricing error, we will notify you and either cancel the order or give you the option to pay the correct price.

3.3 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

You authorize us to charge the full amount to your selected payment method at the time of purchase.

3.4 Order Confirmation

You will receive an email confirmation when we process your order. Please review it carefully and contact us immediately if there are any discrepancies.

4. Shipping and Delivery

4.1 Processing Time

We typically process orders within 1-2 business days (excluding weekends and holidays). Processing may take longer during peak seasons.

4.2 Shipping Options

We offer two shipping methods:

• Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after shipment)
• Free Shipping: Available for orders over $50 via EMS (15-25 business days after shipment)

4.3 Delivery Estimates

Delivery times are estimates only. We are not responsible for delays caused by carriers, customs, or other factors beyond our control.

4.4 International Orders

Customers are responsible for any customs fees, taxes, or import duties. These charges are not included in our prices or shipping costs.

5. Returns and Exchanges

5.1 Return Policy

We accept returns and exchanges within 15 days of receiving your order. Items must be:

• In original condition with all tags attached
• In original packaging
• Unused and free from damage

5.2 Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

• Kids’ Backpacks with personalized customization
• Items showing signs of use
• Products not in original condition

5.3 Return Process

To initiate a return:

1. Contact us at [email protected] within 15 days
2. Include your order number and reason for return
3. Wait for return authorization and instructions
4. Ship the item back with the authorization number

5.4 Refunds

Refunds will be issued to the original payment method within 3-5 business days after we receive and inspect the return. Original shipping fees are non-refundable unless the return is due to our error.

5.5 Exchanges

Follow the same process as returns, clearly indicating the replacement item. You are responsible for any price difference and additional shipping costs.

5.6 Damaged or Defective Items

Contact us immediately if you receive damaged or defective items. Include photos of the issue, and we will arrange a free return and expedited replacement.

6. Liability and Disclaimers

6.1 Product Use

Our products are designed for travel and outdoor use, but we are not liable for any injury or damage resulting from improper use. Always follow manufacturer guidelines and use products as intended.

6.2 Limitation of Liability

All Pack Shop shall not be liable for any indirect, incidental, or consequential damages arising from your use of our products or website. Our maximum liability shall not exceed the purchase price of the product in question.

6.3 Website Availability

We strive to keep our website available 24/7 but are not liable for any downtime due to maintenance or circumstances beyond our control.

7. Privacy and Data Protection

Your privacy is important to us. Please review our separate Privacy Policy for details on how we collect, use, and protect your personal information.

8. Changes to These Terms

We may update these Terms periodically. The updated version will be posted on our website with a new “Last Updated” date. Continued use of our site after changes constitutes acceptance of the new terms.

9. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions.

10. Contact Information

For questions about these Terms or any other concerns:

All Pack Shop
580 Sycamore Street
San Francisco, US 94103
Email: [email protected]
Phone: +1 (415) XXX-XXXX