At All Pack Shop, we’re committed to getting your adventure gear to you efficiently and ensuring your complete satisfaction with every purchase. Whether you’re preparing for global travel or gearing up for outdoor exploration, our policies are designed with your needs in mind.
Shipping Information
Order Processing
We typically process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.
Shipping Methods & Delivery Times
Standard Shipping: $12.95 via DHL or FedEx
- Delivery within 10-15 business days after shipment
- Best for customers who need their items quickly
Free Shipping: Available for orders over $50 via EMS
- Delivery within 15-25 business days after shipment
- Ideal for budget-conscious travelers who can wait a bit longer
Note: Delivery times are estimates and may vary depending on destination and customs processing. Some remote areas in Asia and other regions may not be serviceable.
International Shipping
We ship globally (excluding certain remote areas). Customers are responsible for any customs fees, taxes, or import duties that may apply in their country.
Our Return & Exchange Policy
We design our backpacks and luggage to be as reliable as your travel plans, but if you need to make a return or exchange, our process is straightforward:
Return Window
We accept returns and exchanges within 15 days of receiving your order.
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns on:
- Kids’ Backpacks with personalized customization
- Any items that show signs of use or are not in original condition
How to Initiate a Return or Exchange
Step 1: Contact Our Adventure Gear Team
Email us at [email protected] within 15 days of receiving your order with:
- Your order number
- The item(s) you wish to return/exchange
- Reason for return/exchange
Return/Exchange Request Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Body:
Hello All Pack Shop Team,
I would like to request a [return/exchange] for my order #[Your Order Number].
Item(s) for return/exchange: [Product Name(s)]
Reason: [Brief explanation]
Please advise on next steps.
Best regards,
[Your Full Name]
[Your Contact Information]
Step 2: Receive Return Authorization
Our San Francisco-based team will respond within 24 hours (excluding weekends) with:
- Return authorization number
- Shipping instructions
- Any special instructions for your specific item
Step 3: Package and Ship Your Return
Please ensure:
- All original tags are attached
- Items are in original packaging
- Include the return authorization number inside the package
Note: Return shipping costs are the customer’s responsibility unless the return is due to our error.
Refund Process
Once we receive and inspect your return:
- Processing Time: 3-5 business days
- Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
- Refund Timing:
- Credit cards: 5-10 business days after processing
- PayPal: 3-5 business days after processing
Note: Shipping fees (both original and return) are non-refundable unless the return is due to our error.
Exchange Process
For exchanges:
- Follow the same return process above
- Clearly indicate the replacement item you want
- We’ll ship your new item once we receive the return
- You’ll be responsible for any price difference and additional shipping costs
Damaged or Defective Items
If your adventure gear arrives damaged or defective:
- Contact us immediately at [email protected]
- Include photos of the damage/defect
- We’ll arrange a free return and expedite your replacement
Adventure-Ready Guarantee
We design our backpacks and luggage to withstand global travel, but if you encounter any manufacturing defects beyond the return period, contact us. We’re committed to helping adventurers like you travel with confidence.
Still Have Questions?
Our gear experts are happy to help at [email protected] or +1 (415) XXX-XXXX.
Happy travels,
The All Pack Shop Team