FAQ

We specialize in high-quality travel gear including backpacks (hiking, everyday, and kids’), carry-on luggage, checked luggage, and kids’ luggage. Our products are designed for adventurers of all ages, from frequent flyers to outdoor enthusiasts.

Absolutely! Our carry-on luggage meets most airline size requirements, and our checked luggage is built to withstand the rigors of international travel. We recommend checking with your specific airline for their latest size and weight restrictions.

Yes! Our Kids’ Backpacks collection includes durable, ergonomic designs perfect for school use, with features like padded straps and multiple compartments for books and supplies.

We ship worldwide to most countries, excluding some remote areas and parts of Asia. During checkout, you’ll be able to see if we deliver to your location.

We offer two shipping methods:

• Standard Shipping ($12.95 flat rate): Delivered in 10-15 business days via DHL or FedEx with full tracking
• Free Shipping (orders over $50): Delivered in 15-25 business days via EMS with basic tracking

Pro Tip: Order at least 3 weeks before your trip for free shipping, or 2 weeks for standard shipping.

We typically process orders within 1-2 business days (excluding weekends and holidays). You’ll receive a shipping confirmation email with tracking information once your order is dispatched.

We offer a 15-day return policy from the date of delivery. To be eligible for return:

• Items must be in original condition with all tags attached
• Original packaging should be included
• Simply contact our customer service at [email protected] to initiate the process

Note: Return shipping costs are the customer’s responsibility unless the item arrived damaged or defective.

Once we receive your returned item and verify its condition, we’ll process your refund within 5-7 business days. The time it takes for the refund to appear in your account depends on your payment provider.

We accept Visa, MasterCard, JCB, and PayPal for secure and convenient checkout.

Absolutely. We use industry-standard encryption to protect all transactions. We never store your full payment details on our servers.

You can reach our friendly customer service team at [email protected]. We typically respond within 24 hours during business days.

Our headquarters is located at 580 Sycamore Street, San Francisco, US 94103. Please note this is our business address only – returns should be sent to the address provided in your return authorization email.